Overcoming Remote Agent Challenges with...
Contact centers managers across all verticals want technology that not only streamlines remote agent productivity but also enhances security. One way to do this is with active voice biometrics authentication that occurs in an IVR — before a caller is even transferred to an agent. In this webinar, we’ll explore how implementing automation, self-service and robust security practices removes the burden on remote agents — especia...
December 8, 2020
Organizer:
Genesys Location:
Webcast
How Voice Technology Changes the Custom...
Voice technology is transforming the customer experience in the contact center for the better. Gone are the days when voice wasn’t accurate enough or available in enough languages. Having accurate any-context speech recognition at the foundation of your automation technologies can enhance and change the way you operate your contact center. And that can empower you to deliver exceptional customer experiences. In this webinar, Piet Knight...
December 1, 2020
Organizer:
Genesys Location:
Webcast
Xperience 2020
To protect the health and safety of attendees, this event has been rescheduled due to COVID-19 concerns. New Dates: 11/17-11/20/2020 An All New Xperience This is not the typical user conference. Xperience 2020 is tailored to your innovation journey and supports you with the right people, information and experiences to get you where you need to be. If you are a customer experience leader and transformation is on your agenda, you’ve come...
November 17-20, 2020
Organizer:
Genesys Location:
Kissimmee, FL
Xperience 2019
Xperience19 is the customer event of the year. Learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count. That’s not only our event theme, it’s our promise to you. Make every moment count at Xperience19 and from every day forward as you engage with customers and take their experiences to new heights. At Xperience19 you’ll learn about pr...
June 10-13, 2019
Organizer:
Genesys Location:
Aurora, CO
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